​Address:  13905 NE 128th St.

               Kirkland, WA 98034 USA
Phone:    425-391-8329

Fax:        425-391-0446

Privacy Policy

© 2019 Silicon Designs, Inc.

All rights reserved.

ISO badge.jpg

Warranty & Returns

SDI works very hard to ensure every part leaving its building meets strict quality requirements.  Every accelerometer chip and module is inspected and tested before being released for shipment, but every once in a while a piece is damaged between our production floor and shipping dock.  If we messed up, we want to make it right.  If your part can be repaired, we will repair it.  If it cannot be repaired, we will replace it.  Please read the Warranty details below and contact SDI as soon as possible so we can get you back on track right away.

All returns must have an assigned RMA# prior to delivery. Please contact SDI before sending any returns, recalibrations, or repairs.

Contact SDI for an RMA#

 

Warranty Return Terms for Manufacturing Defects

  • Exchanges or repairs will be made for all warranty returns within 12 months from date of delivery

  • Date of delivery is based on the carrier's record of delivery

  • Modules must be unopened with their cases still sealed

  • Screening and engineering fees are non-refundable

  • Ultrasonic cleaning voids all warranties

  • Please provide purchase date, model number, and unit serial number when contacting SDI


Product Return for Refund Terms

  • Unopened products only (ESD seal intact)

  • Returns are allowed for up to 90 days after original delivery date

  • Subject to 20% restocking and re-calibration charge

  • Only standard commercial accelerometers and modules may be returned

  • Screening and engineering fees are non-refundable

  • Date of delivery is based on the carrier's record of delivery

  • Please provide purchase date, model number, and unit serial number when contacting SDI

Recalibrations and Repairs

To send your product in for recalibration or repair when the warranty does not apply, please request an RMDR#. 

Contact SDI for an RMDR Return #

 

Non-Warranty Product Repairs

  • Accelerometer chips are hermetically sealed and cannot be repaired 

  • SDI cannot warranty chips that have been ultrasonically cleaned

  • Most single axis modules are potted, prohibiting repair

 

Repairable Models:                
Module model #s: 2422, 2445, 2460, 2466, 2470, 2476    
G-Logger model #s: 3330, 3340    

Not Repairable:
Module model #s: 2010, 2012, 2210, 2220, 2240, 2260, 2266, 2276, 2480    
Accelerometers chips are not repairable.
Discontinued products may not be repairable.

 

All repair orders are subject to a testing/diagnosis fee of $100 if delivered with no RMDR # and no data or explanation is provided.